If you have any questions or concerns regarding our products or your orders, please find the answers below. If you have an issue or question that requires immediate assistance, you can click the Chat button below to contact our customer support, or you may send us an email using our contact form (contact button below). We will get back to you within 24 business hours.
Products
Q: How do I sign up for restock notifications?
If you enter your email address on the product page after logging in, we will notify you by email when the product is back in stock.
Q: Where can I ask questions about products?
Please send the product name and details you are curious about to andaash.offi@gmail.com and we will reply.
Q: Are out of stock items not restocked?
Products marked as temporarily out of stock are scheduled to be restocked, while products marked as out of stock are not scheduled to be restocked.
Shipping
Q: How long does shipping take?
Orders placed before 1:00 PM will be shipped the same day. Orders placed after 1:00 PM will be shipped the next business day.
Q: Is gift wrapping available?
While we don't offer separate gift wrapping, all Sculpig products are neatly packaged in a luxurious logo polybag, making them ideal for gifting.
Q: I'd like to return an item.
The shipping address only can be changed before shipment. It is not possible to change the shipping address if the items are already shipped. In addition, the customer is responsible for any loss or return costs incurred due to incorrect recipient information after delivery.
Q: How long does shipping take?
For products in stock, they will be shipped within 1-2 days after payment. If the product is out of stock, the delivery date may vary depending on the expected arrival date.
Orders
Q: Where can I check my order details?
If you are a member, you can check by logging in - member information - order. If you are a non-member, you can check by entering information in order inquiry - non-member order inquiry.
Q: I want to change the product I ordered
If the product is in the preparation stage, you can make changes by contacting the customer center, but changes are not possible after delivery. Please return the product and reorder after receiving it.
Q: Can you gift wrap it?
Basically, all ANDAASH packaging is gift-ready. However, shopping bags are not provided separately.
Q: Is scheduled delivery possible?
Separate pre-order and pre-delivery services are not provided.
Return & Refund
Q: I would like to cancel my order.
Cancellation is only possible before shipment. Cancellation is not possible after the shipping process. If it is before shipping process, please check the order status and submit a cancellation request.
Q: I would like to return the items.
Items may be returned within 14 days of receiving the product, provided they are unworn, unwashed, undamaged, and have all original tags attached.
Q: When will I get my refund?
Refunds are processed within 14 days after we are informed of your return. The actual timing may vary depending on your payment provider.
Q: How much is the return fee?
Customers are responsible for the direct cost of return shipping.
If only part of an order is returned and the order originally qualified for free shipping, the standard delivery cost may be deducted from the refund.
In the case of defective or incorrect items, all return shipping costs will be covered by us.
Q: Are there any non-returnable policies?
Returns and exchanges are not accepted in the following cases:
- If more than 14 days have passed since receiving the product
- If the item has been worn, washed, damaged, or used beyond necessary inspection
- If original tags or packaging are missing or damaged
- If the product is sealed for hygiene reasons and has been unsealed
