If you have any questions or concerns regarding our products or your orders, please find the answers below. If you have an issue or question that requires immediate assistance, you can click the Chat button below to contact our customer support, or you may send us an email using our contact form (contact button below). We will get back to you within 24 business hours.
Products
Q: How do I sign up for restock notifications?
If you enter your email address on the product page after logging in, we will notify you by email when the product is back in stock.
Q: Where can I ask questions about products?
Please send the product name and details you are curious about to andaash.offi@gmail.com and we will reply.
Q: Are out of stock items not restocked?
Products marked as temporarily out of stock are scheduled to be restocked, while products marked as out of stock are not scheduled to be restocked.
Shipping
Q: How long does shipping take?
Orders placed before 1:00 PM will be shipped the same day. Orders placed after 1:00 PM will be shipped the next business day.
Q: Is gift wrapping available?
While we don't offer separate gift wrapping, all Sculpig products are neatly packaged in a luxurious logo polybag, making them ideal for gifting.
Q: I'd like to return an item.
The shipping address only can be changed before shipment. It is not possible to change the shipping address if the items are already shipped. In addition, the customer is responsible for any loss or return costs incurred due to incorrect recipient information after delivery.
Q: How long does shipping take?
For products in stock, they will be shipped within 1-2 days after payment. If the product is out of stock, the delivery date may vary depending on the expected arrival date.
Orders
Q: Where can I check my order details?
If you are a member, you can check by logging in - member information - order. If you are a non-member, you can check by entering information in order inquiry - non-member order inquiry.
Q: I want to change the product I ordered
If the product is in the preparation stage, you can make changes by contacting the customer center, but changes are not possible after delivery. Please return the product and reorder after receiving it.
Q: Can you gift wrap it?
Basically, all ANDAASH packaging is gift-ready. However, shopping bags are not provided separately.
Q: Is scheduled delivery possible?
Separate pre-order and pre-delivery services are not provided.
Return & Refund
Q: I would like to cancel my order.
Cancellation is only possible before shipment. Cancellation is not possible after the shipping process. If it is before shipping process, please check the order status and submit a cancellation request.
Q: I would like to return the items.
IF the tags have been removed, the product cannot be returned. If the items are in original condition, you may return them within 14 days.
Q: When will I get my refund?
It varies slightly depending on the payment company. In most cases, it is processed within 4-7 business days after the payment cancellation is processed.
Q: How much is the return fee?
If you paid for shipping when ordering, you will only be charged for the one-way shipping fee required for return. If you received free shipping when ordering, you will be charged for the round-trip shipping fee.
Q: Are there any non-returnable policies?
*Exchanges and returns are not possible in any of the following cases:
• If more than 7 days have passed since receiving the product
• If the return does not arrive at the return location for more than 7 days after the return request
• If the non-returnable opening sticker on the product is damaged
• If the product packaging is not sent in the condition you received it, or is missing or damaged (You must send it in the condition you received it)
